Student Welfare

World Leaders in International Education

Meeting and transfer service

For added peace of mind, Kaplan can arrange a return transfer service to and from selected airports and your study destination. At all centers, the transfer includes a meeting service at the airport. Meeting and transfer services must be arranged in advance and ensure students are in safe hands from the minute they arrive abroad. At our San Diego and Cairns Young Learners centers, airport transfers are included in the package.

First day induction

On the first morning at school, students will receive a comprehensive induction to help them settle in as quickly as possible. The induction includes a welcome talk by the course director; a placement test to determine your level of English; information about your classes, timetable, the school and area; an overview of school activities and excursions; and a tour of the school and facilities. Students will also be given an identity card, for which they need to bring a passport-sized photograph. The card contains personal details as well as important contact information if a student needs assistance.

Carefully chosen homestays

Our homestay hosts are carefully selected and regularly visited by our accommodation officers. They are chosen for the good standard of their homes and for the friendly and caring welcome they extend to young guests who will be treated as members of the family during their stay. Homestay hosts will welcome student guests on arrival. Hosts are usually located either within walking distance or a short bus ride to school (at our US centers, the journey may be longer - in excess of one hour by bus and/or train). In selected locations, Kaplan provides free daily transport to and from classes and activities.

Safe, secure residences

Residential accommodation at all of our junior centers is in safe surroundings and provides a comfortable, secure environment for young students and group leaders. Course staff members also live in the accommodation and are on hand to help students if they have any problems or questions. We have special rules in place at each center to ensure that no student leaves the campus on their own.

Travel and medical insurance

It is crucial that young students on a Kaplan course have suitable insurance to cover themselves in case of medical or other emergency. Kaplan can recommend a comprehensive travel and medical insurance policy for international students that includes cover for medical expenses, loss of belongings, legal expenses and personal liability. For further information and prices, contact us.

Dedicated and trained welfare staff

At each of our centers, we have a dedicated welfare officer whose responsibility is to ensure that students are healthy and happy while staying with Kaplan. All of our staff are happy to help with any issues that students may have. In addition, in case of any medical matters arising, most centers have staff members trained in First Aid, and all centers have a first aid kit on site, as well as close links with local doctors, dentists and hospitals.